E-Commerce
E-commerce
refers to the purchase and sale of goods and/or services via electronic channels
such as the Internet. E commerce was first introduced in the 1960s via an electronic
data interchange (EDI) on value-added networks (VANs). The medium grew with the increased
availability of Internet access and the advent of popular online sellers in the
1990s and early 2000s. Amazon began operating as a book-shipping business in
Jeff Bezos' garage in 1995. EBay, which enables consumers to sell to each other
online, introduced online auctions in 1995 and exploded with the 1997 Beanie
Babies frenzy.
Like any digital technology or
consumer-based purchasing market, e-commerce has evolved over the years. As
mobile devices became more popular, mobile commerce has become its own market.
With the rise of sites like Facebook and Pinterest, social media has become an
important driver of e-commerce. As of 2014, Facebook drove 85 percent of social
media-originating sales on e-commerce platform Shopify, according to Pay mill.
The changing market represents a vast opportunity for businesses to
improve their relevance and expand their market in the online world. By 2013,
worldwide e-commerce sales reached $1.2 trillion, and U.S. mobile sales reached
$38 billion, according to Statist. More than 40 percent of Internet users — 1
billion in total — have purchased goods online. These figures will continue to
climb as mobile and Internet use expand both in the U.S. and in developing
markets around the world.
Categories of
e-commerce:
As with traditional commerce, there
are four principal categories of e-commerce: B2B, B2C, C2B
and C2C.
B2B (Business
to Business) — this
involves companies doing business with each other. One example is manufacturers
selling to distributors and wholesalers selling to retailers.
B2C (Business
to Consumer) — B2C consists of
businesses selling to the general public through shopping cart software,
without needing any human interaction. This is what most people think of when
they hear "e-commerce." An example of this would be Amazon.
C2B (Consumer
to Business) — In C2B e-commerce,
consumers post a project with a set budget online, and companies bid on the
project. The consumer reviews the bids and selects the company. Elance is an
example of this.
C2C (Consumer
to Consumer) — this takes
place within online classified ads, forums or marketplaces where individuals
can buy and sell their goods. Examples of this include Craigslist, eBay and
Etsy.
Getting started:
If you have a simple product to sell
and a desire to expand your sales online, there are a few tools you can use to
get started.
Websites such as Square Space and
WordPress offer mobile-friendly ready-to-go e-commerce templates that help you
get a store up and running quickly. As a shop owner, you will need a way to
collect credit card payments from consumers online. PayPal, Square and Google
Wallet are all popular ways of accepting and managing online payments.
If you are selling physical goods,
you'll need to consider how you're going to ship them. PayPal and other
processors have worked with shipping merchants, including USPS and UPS, to
offer one-stop postage processing. You will also need to research your state
laws to determine if you are required to obtain a permit for selling online, or
if you need to collect sales tax for your state or municipality.
As your company grows, you may want
to consider more advanced ways to process payments, such as using a merchant
account and a service such as Authorize.net. Services that integrate more fully
with your bank frequently offer discounted transaction costs when compared to
processors such as PayPal.
E-commerce
strategy:
As in any new venture, the first
step in succeeding in e-commerce is to set goals. Do you plan to increase
revenue from existing customers? Gain new customers? Increase the average order
value? Sell through new channels? Lower prices? Once you have figured out your
goals, it's time to set a plan.
A SWOT analysis can help you assess
the strengths, weaknesses, opportunities and threats of your company's current
environment. What does the market look like? Where does your business excel,
and where does it falter? Review your entire business, not just segments of it.
Evaluate external opportunities, because this is the often the primary place to
invest time and money. Be honest with yourself when analyzing weaknesses and
threats, or else the analysis will not be helpful.
After the SWOT analysis is done, see
how it fits into your overall vision. Where do you see your business in five
years? In 10 years? This will help you set business objectives for the current
year, where you set objectives for sales, profits, customers, traffic, new
systems and new staff. After the objectives are set, you can set a strategy
into place yourself, or hire an e-commerce consultant to help you.
Other tools that can help you
determine how to best grow your company into a new segment include PEST
(Political, Economic, Social and Technological), MOST (Mission, Objective,
Strategies and Tactics), and Porter's Five Forces analyses.
E-commerce law:
In addition to having a strong
business strategy, it's important to have a basic understanding of e-commerce
law. Online sellers, particularly those selling internationally or across state
lines, face different legal and financial considerations, especially in regard
to privacy, security, copyright and taxation.
The Federal Trade Commission (FTC)
regulates most e-commerce activities, including the use of commercial emails,
online advertising and consumer privacy. Businesses collect and retain
sensitive personal information about their customers, and your company is
subject to federal and state privacy laws, depending on the type of data that
you collect.
There are also online advertising
laws that protect consumer privacy and ensure truthful marketing practices
online. As an e-commerce business, online advertising is a major part of your
strategy. Over the past decade, federal and state governments have passed new
online advertising laws. As you expand into online marketing, it is important
to be familiar with these.
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